CRM & Loyalty
Turn one-time buyers into loyal customers who come back again and again.
Covixo CRM captures every customer interaction, automates loyalty programs, and lets you run targeted campaigns — all powered by the transaction data already in your POS.
See CRM & Loyalty in Action
A real-time look at how CRM & Loyalty works inside Covixo — the same screens your team will use every day.
Reliance Retail
₹12L deal · Interested
BigBasket
₹8L deal · Contacted
DMart
₹24L deal · Demo done
Blinkit
₹15L deal · Reviewing
Spencer's
₹18L deal · Final terms
Metro Cash
₹31L deal · ✓ Signed
This is a live preview — click tabs to explore or book a personalized demo with our team.
How CRM & Loyalty Works
From setup to running — see exactly how crm & loyalty works inside Covixo.
Capture Customer Data at Every Touchpoint
Collect customer phone numbers at POS, via QR code, or from your booking system. Covixo CRM auto-creates profiles and links every transaction to the right customer.
Set Up Your Loyalty Program
Define point-earning rules (e.g., 1 point per ₹10 spent), redemption values, and tier levels (Silver, Gold, Platinum). Covixo handles the calculation and tracking automatically.
Segment Your Customers
Automatically group customers by spend frequency, average order value, location, last visit date, product preferences, and lifetime value. No manual tagging needed.
Run Targeted Campaigns
Send personalized SMS, WhatsApp messages, and emails to specific segments. Automate birthday greetings, win-back campaigns for lapsed customers, and special offers for VIPs.
Measure & Improve
Track campaign open rates, redemption rates, repeat visit frequency, and customer lifetime value. See which campaigns drove actual revenue — not just opens.
Real Results, From Day One
Covixo CRM & Loyalty is designed to deliver measurable impact quickly — not after a 6-month implementation project.
See it live in a demo2.4× More Repeat Visits
Businesses using Covixo CRM see an average 2.4x increase in repeat visit frequency within 3 months of launching a loyalty program.
35% More Revenue Per Customer
Personalized offers, loyalty tiers, and automated engagement campaigns increase the average spend and lifetime value of every customer.
Zero-Effort Loyalty Management
Points are earned and redeemed automatically at POS. No cashier training needed. Customers check their balance via WhatsApp or the customer app.
Hyper-Targeted Campaigns
Send the right offer to the right customer at the right time. Automated birthday campaigns alone drive an average 18% uplift in visit frequency in the birthday month.
Everything You Get
A complete breakdown of every feature included in Covixo CRM & Loyalty.
CRM & Loyalty Pricing
No setup fees. No hidden charges. Start with a 14-day free trial on any plan.
CRM Starter
Core CRM with loyalty for growing businesses.
- Up to 1,000 customer profiles
- Loyalty points program
- Basic customer segmentation
- Birthday automation
- SMS campaigns (500/month)
- Customer transaction history
- Email support
CRM Growth
Full CRM with multi-tier loyalty and campaign automation.
- Unlimited customer profiles
- Everything in Starter
- Multi-tier loyalty (Silver, Gold, Platinum)
- WhatsApp campaign automation
- Win-back and lapsed customer flows
- NPS and feedback collection
- Advanced segmentation
- Referral program management
- CRM analytics dashboard
- Priority support
CRM Enterprise
For large chains with B2B CRM and custom loyalty needs.
- Everything in Growth
- B2B sales pipeline management
- Custom loyalty rules and tiers
- CRM API access
- Integration with WhatsApp Business API
- Dedicated CRM implementation
- SLA-backed support
All plans include a 14-day free trial. No credit card required. Compare all plans →
Works Best With
CRM & Loyalty integrates seamlessly with these Covixo modules.
Ready to Transform Your CRM Operations?
Join 10,000+ businesses already using Covixo CRM & Loyalty. 14-day free trial — no credit card required.